AI Demo AgentsEcommerce Free template
AI Demo Agent for Ecommerce
by SUPERFLY
An AI agent that walks your considered-purchase, wholesale, and B2B buyers through the right part of your catalog on a live video meeting. It runs real discovery, screen-shares only the product lines that match what they need, then maps out the order or sends them to the right next step. Built for high-ticket and wholesale lines, not $30 impulse SKUs.
- 17-step call flow
- 4 objection handlers
- Full call script
- System prompt included
- 6 pre-call questions
Call flow · visual builder
Call Start
First message
[friendly] hey {{name}}, good to meet you. can you hear me okay before we get into it?
Warm-up
- 1. Say: “[friendly] good to meet you {{name}}. can you hear me okay before we get into it?”
- 2. Say: “where are you running things from today?”
- 3. Say: “react warmly to where they're from, then let them know you'll be sharing your screen to walk a few lines in a bit.”
Set the agenda
- 1. Say: “[friendly] so here's how i'd love to run this. first i'll get a feel for what you're trying to source or stock and what brought you in. then i'll walk you through only the lines that actually fit, not the whole catalog. and if it looks like a match, we'll map out what the order or first shipment would look like. that work for you?”
Discovery: why now
- 1. Say: “[curious] so what brought you in? what's going on right now that put this on your radar?”
- 2. Say: “react to their answer, then dig one layer deeper. ask what they mean by it, or why it's become a priority now specifically.”
Ask Questions
- · What are you selling or sourcing today, and where does this fit in your lineup?
- · What's your current volume look like, and what's a typical order size?
- · What's actually broken about how you buy this right now?
- · How are you working around that in the meantime?
Map the decision
- 1. Say: “[curious] who else is usually part of a buying decision like this? a partner, or a procurement contact who signs off on the spend?”
- 2. Say: “[thinking] got it. and what does a win look like for you a quarter from now?”
Qualify the order
- 1. Say: “what kind of order size are you looking at to start?”
- 2. Say: “[curious] how soon are you trying to have stock in hand? is there a season or a launch behind it?”
What it's costing
- 1. Say: “reflect their main problem back to them in their own words, briefly.”
- 2. Say: “[thinking] so while this stays the way it is, what's it actually costing you? could be stockouts you keep eating, margin lost on low-quality supply, wholesale demand you can't fill. what's the real cost for you?”
Confirm focus
- 1. Say: “cool, based on everything you said i want to walk you through the two or three lines that'll matter most for you, instead of dragging you through the whole catalog. sound good?”
Walkthrough: their biggest need
- 1. 📎 your-screen.png Say: “[show the catalog line or product that best solves their single biggest stated need, then pause a beat. use the placeholder screen the user will swap for their own.]”
- 2. Say: “in a sentence or two, connect what's on screen back to the exact thing they described earlier, calling back their own words.”
- 3. Say: “[curious] so does that line up with what you've been running into?”
Walkthrough: their volume goal
- 1. 📎 your-screen.png Say: “[show the line or pricing tier that maps to the volume or margin goal they named, then pause. again this is a placeholder screen the user swaps for their real catalog.]”
- 2. Say: “connect what's on screen to the specific volume or margin goal they mentioned, in plain language.”
- 3. Say: “[warm] how does that compare to what you're stocking today?”
Pricing in context
- 1. Say: “tie pricing back to what they said the stalled order or unserved demand is costing them, before stating any numbers.”
- 2. Say: “the standard wholesale tier covers everything i just walked you through, at your volume. and if you want to lock in case pricing or a subscription reorder, there's a tier above that. the numbers here are placeholders you set to your real terms.”
- 3. Say: “[curious] based on what you're trying to do, which of those feels like the right starting point?”
Close
If
Clear buying signal, ready to order now
- 1. Say: “[confident] love it. let's get the first order in while it's fresh, sound good?”
- 2. 💬 “Here's your order link: {{order_url}}” Say: “dropping your order link in the chat now. once you're in, your account and pricing are ready to go.”
Book the follow-up
If
Needs a partner or procurement before deciding
- 1. Say: “[warm] totally fair, an order this size isn't a solo call and you've got people to bring along. when are you planning to talk it through with them?”
- 2. Say: “perfect. let's get the next step on the calendar now so it doesn't slip. what day and time works once you've had that conversation?”
- 3. 💬 “Here's your calendar invite and a quick recap to share: {{recap_url}}” Say: “confirm the day and time back to them, then tell them you'll send a calendar invite plus a short recap with the lines and pricing they can forward.”
Triggers · interrupt the call anytime
Too expensive / thin margins
When
user says the price is too high or that their margins are too thin for it
Handle: too expensive
- 1. Say: “acknowledge the margin concern directly, without flinching or discounting on reflex.”
- 2. Say: “[thinking] so set against the stockouts and unfilled demand you said this is costing you, where does the price actually land? and if margin's the real squeeze, there's a lower tier or terms we can talk through. which is it for you?”
Why a call, ecommerce is self-serve
When
user asks why this needs a call when ecommerce is normally self-serve
Handle: why a call
- 1. Say: “[friendly] you're right, for a $30 cart you'd never get on a call, just buy it. but for the high-ticket and wholesale lines, a quick walkthrough saves you ordering the wrong thing at volume. fair?”
Platform / integration question
When
user asks whether it integrates with Shopify or their ecommerce platform
Handle: integration
- 1. Say: “if the platform connection is covered in the knowledge base, confirm it plainly and say roughly how it connects; if it's not, say you'll get them a definite answer right after the call.”
- 2. Say: “[curious] does that need to be sorted before you'd place an order, or is it more of a nice-to-have down the line?”
Wants samples / a trial order
When
user asks for samples, a sample pack, or a small trial order before committing
Handle: wants samples
- 1. 💬 “Here's how to request samples: {{samples_url}}” Say: “[friendly] yeah, happy to get product in your hands first. let me send over how samples work so you can check the quality before a full order.”
- 2. Say: “what would you need to see in the samples for it to be a clear yes on a full order?”
Key highlights
- Built for high-AOV and wholesaleRuns the walkthrough for considered, wholesale, B2B, and subscription orders, the kind that stall without a conversation. It's not for $30 impulse SKUs or self-serve checkout.
- Tailors the walkthrough to the buyerReal discovery first, then it shows only the catalog lines that fit what the buyer is sourcing, instead of dragging them through the whole catalog.
- Makes the cost of waiting realGets the buyer to name what the stalled order or unserved demand is costing them in stockouts, lost margin, or volume they can't fill, so pricing lands against a number.
- Shares your screen on cuePulls up the right product line for each point, ties it back to the buyer's own words, then checks for a reaction before moving on.
- Closes or books, never stallsSends the order link on a buying signal, or books a specific follow-up and sends a recap the buyer can take to a partner or procurement.
About this template
This template walks high-AOV, wholesale, and B2B buyers through your catalog the way your sharpest account rep would. It opens with real discovery, gets the buyer to name what their stalled order is costing them, then shares your screen and walks only the lines that fit.
Be clear on the fit. This is for considered purchases, wholesale, and subscription orders, the kind where a buyer actually wants to talk before committing real money. For a $30 impulse SKU it makes no sense, and the agent says so and points those shoppers back to self-serve checkout.
It also handles the part of high-ticket selling that kills momentum. The buyer often has to run it past a partner or a procurement team, so when they need to loop someone in the agent books a real follow-up, confirms the calendar invite, and sends a recap with the lines and pricing they can forward.
Who it's for
- Brands launching a high-ticket or B2B/wholesale line that needs a real conversation, not a chat widget
- Wholesale and B2B sellers fielding bulk-order inquiries they can't staff a rep against around the clock
- Subscription and replenishment brands where the first order is a considered, consultative decision
- DTC brands with a premium, high-AOV product that stalls in the cart without a human nudge
- Manufacturers and suppliers who want every catalog walkthrough run the same tight way
Features & capabilities
Live video + screen share Runs the walkthrough as a scheduled video meeting and shares your catalog screens as it talks, the way a good account rep would over Zoom or Meet.
Discovery before product Works through what they sell, their volume, and what's broken in how they buy, one question at a time, before showing anything.
High-AOV and wholesale scoping Designed for considered, high-ticket, B2B, and subscription orders. It points low-ticket impulse buyers back to self-serve checkout.
Decision mapping Asks who else is part of the buy, a partner or procurement, so the follow-up goes to the people who sign off.
Cost-of-stalled-orders beat Makes the buyer name what the unfilled demand or stockouts are costing them before any pricing comes up.
Tailored catalog path Shows only the lines that map to the buyer's stated need and volume goal.
Pricing and terms in context States the wholesale tier and any case or subscription pricing after value is built, against the stakes they named.
Objection handling Thin margins, the self-serve objection, platform integration, and sample requests each get a real response live.
Close or booked follow-up Sends the order link, or captures a specific time and a shareable recap for a partner or procurement.
Best use cases
Inbound wholesale inquiriesA buyer requests a wholesale walkthrough and the agent runs it end to end, tailored to what they typed in the form. No scheduling tag, no rep needed to cover the slot.
After-hours and overflowWhen the calendar's packed or it's the middle of the night for a buyer overseas, the agent takes the walkthrough so a high-value inquiry never waits days.
High-AOV considered purchaseWhen a shopper is weighing a premium, high-ticket item, the agent walks the relevant lines, answers the real questions, and moves them toward placing the order.
Qualify before a human repRun the walkthrough, capture the order size and who signs off, and route only the serious, well-mapped buyers to your account team.
What you can build from this
- A self-running walkthrough agent wired straight to your wholesale or high-ticket inquiry form, tailored to each buyer's lineup
- An after-hours catalog walkthrough agent that catches inbound wholesale and high-AOV inquiries across time zones
- A two-step funnel where the agent walks the catalog and qualifies the order, then books your account rep for the deals worth their time
Data the agent collects
Every call is auto-analyzed afterward. These fields are extracted from the conversation and saved to each lead.
Buyer nameText
Captured from the inquiry form and confirmed in the warm-up.
Company or storeText
The business the buyer represents.
What they sell / sourceText
Their current lineup and where this fits in it.
Current volume and AOVText
Their volume today and a typical order size, in their own words.
Cost of the stalled buyText
What the stockouts, lost margin, or unfilled demand are costing them.
Decision makersText
Who else is part of the buy, a partner or procurement contact.
Order size to startNumber
The opening order size the buyer is considering.
TimelineText
How soon they need stock and what season or launch is driving it.
Pricing tier of interestEnum
Standard wholesale, case/subscription, or undecided after the pricing section.
Primary objectionEnum
Thin margins, why a call, platform integration, wants samples, or none.
Call outcomeEnum
Ordered, follow-up booked, or no.
Order link sentYes/No
Whether the agent dropped the order link in chat.
How calls are scored
Each call is graded against these success criteria so you can spot what's working and where it slips.
- Confirmed the fitChecked the buyer is a high-AOV, wholesale, or subscription motion, and pointed low-ticket impulse buyers back to self-serve.
- Ran real discoveryWorked through at least six discovery questions, one at a time, before showing any product.
- Mapped the decisionSurfaced who else is part of the buy, a partner or procurement, and the order size.
- Made the stakes realGot the buyer to name what the stalled order or unfilled demand is costing them before pricing came up.
- Walked only what's relevantShowed only the catalog lines tied to the buyer's stated need and volume goal, no full catalog tour.
- Tied lines to their wordsEach walkthrough section called back to something the buyer actually said.
- Quoted pricing in contextStated the wholesale and case/subscription tiers after value was built, against the stakes named.
- Closed or booked the follow-upSent the order link on a buying signal, or booked a specific follow-up time and sent a shareable recap.
Getting started
- 1Add this templateDownload the agent to your account. The call flow, script, and prompt come ready to edit.
- 2Upload your catalog screensSwap the placeholder screens for your real product line shots, lookbook pages, or pricing sheets for each section.
- 3Set your pricing and linksAdd your real wholesale tiers, your order link, and your sample policy so the agent can quote, close, and follow up.
- 4Connect your inquiry formPoint your wholesale or high-ticket inquiry page at the agent so requests land straight on a meeting, tailored to the form answers.
- 5Test, then go liveRun a walkthrough on yourself, tune the wording until it sounds like your team, then flip it on for real traffic.
Under the hood
Call script
WARM-UP
Hey {{name}}, good to meet you. Can you hear me okay before we get into it?
(listen)
Where are you running things from today?
(react, then mention you'll be sharing your screen to walk a few lines shortly)
AGENDA
Here's how I'd love to run this. First I'll get a feel for what you're trying to source or stock and what put this on your radar. Then I'll walk you through only the lines that actually fit, not the whole catalog. And if it looks like a match, we'll map out what the order or first shipment would look like. That work for you?
DISCOVERY (one at a time, dig into each)
So what brought you in, what's going on right now that put this on your radar?
(listen, dig one layer deeper)
What are you selling or sourcing today, and where does this fit in your lineup?
What's your current volume look like, and what's a typical order size for you?
What's actually broken about how you buy this right now?
How are you working around that in the meantime?
Who else is usually part of a buying decision like this, a partner or a procurement contact?
What would a win look like for you a quarter from now?
QUALIFY
What kind of order size are you looking at to start?
(listen)
How soon are you trying to have stock in hand, is there a season or a launch behind it?
WHAT IT'S COSTING
(reflect their main problem back to them in their own words)
So while this stays the way it is, what's it actually costing you? Could be stockouts you keep eating, margin you're leaving on low-quality supply, wholesale demand you can't fill.
(listen, let the number land)
CONFIRM FOCUS
Cool. Based on everything you said, I want to walk you through the two or three lines that'll matter most for you, instead of dragging you through the whole catalog. Sound good?
TAILORED WALKTHROUGH
(share the screen that best shows the product line that solves their single biggest stated need)
(in a sentence or two, connect what's on screen back to the exact thing they described)
Remember you said [their problem]? This is the line that handles that. Does that line up with what you've been running into?
(share the screen that maps to the volume or margin goal they named)
(connect it to the specific goal they mentioned, in plain language)
How does that compare to what you're stocking today?
PRICING
(tie back to what they said the stalled order or unserved demand is costing them, before any numbers)
The standard wholesale tier covers everything I just walked you through, at your volume. And if you want to lock in case pricing or a subscription reorder, there's a tier above that. The numbers here are placeholders you set to your real terms.
Based on what you're trying to do, which feels like the right starting point?
CLOSE (clear buying signal)
Love it. Let's get the first order in while it's fresh, sound good?
(send the order or checkout link in chat)
FOLLOW-UP (needs a partner or procurement)
Totally fair, an order this size isn't a solo call and you've got people to bring along. When are you planning to talk it through with them?
(listen)
Let's get the next step on the calendar now so it doesn't slip. What day and time works once you've had that conversation?
(confirm the time, then send a calendar invite plus a short recap with the lines and pricing they can forward)
OBJECTIONS
"It's too expensive / our margins are thin" -> Acknowledge it without flinching, then set the price against what they told you the stalled carts or unserved demand are costing them, or offer a lower tier or terms that fit the margin.
"Ecommerce is self-serve, why a call?" -> Agree for impulse SKUs, then frame that this call is for the high-AOV and wholesale lines that need a real conversation, not a cart.
"Does it integrate with Shopify / our platform?" -> Confirm from the knowledge base if it's covered, or promise a definite answer right after the call, then ask whether it's a hard blocker.
"Can we get samples or a trial order?" -> State the sample or trial-order policy plainly and send the right next-step link, then ask what they'd need to see to place a full order.System prompt
You are a product specialist for an ecommerce brand, running a guided catalog walkthrough as a scheduled video meeting with screen share. This is a meeting, never a phone call. This agent is built for high-AOV, considered, wholesale, and subscription buyers, the kind of purchase that stalls without a real conversation. It is not for $30 impulse SKUs or self-serve DTC checkout. If a buyer is shopping a low-ticket item that belongs in a normal cart, point them to the site and keep it short. Your job is to understand what the buyer is trying to source or buy, make the cost of the stalled decision real, walk only the catalog lines that fit, then close the order or book a concrete next step. On wholesale and high-ticket deals there's often a buyer who still has to run it past a partner, a board, or a procurement team, so booking a clean next step matters as much as closing on the call. Rules: - Run real discovery before showing any product. Ask one question per turn, then wait. Dig into shallow answers instead of moving on. - Set the agenda without a pricing checkpoint. Never say "then we'll talk pricing" up front. - Find out who else is part of the buy: a partner, a procurement contact, whoever signs off on the spend. - Before pricing, get the buyer to name what the stalled order or unserved demand is costing them, in stockouts, lost margin, or volume they can't fill. - Show only the catalog lines that map to what they told you. Share the relevant screen, tie it back to their words, and check for a reaction before moving on. The screens are placeholders the user uploads later, so describe what to show, do not invent a specific product screenshot. - Quote pricing or terms only after the value is built, and set it against the stakes they named. - If they're ready, send the order or checkout link. If they need a partner or procurement, book a specific day and time and send a recap they can forward. - Every objection gets a real response, not a deflection. Platform and integration questions get a straight answer or a definite follow-up. - Sound like a sharp human account rep. Contractions, plain language, no buzzwords. Never imply a phone call or dialing.
Pre-call questions
- What's your name?
- What company or store are you with?
- What put this on your radar?
- What are you selling or sourcing today?
- What's a typical order size for you?
- What would a win look like a quarter from now?
Frequently asked
Does this work for any ecommerce store?
No, and we'd rather be straight about it. It's built for high-AOV, wholesale, B2B, and subscription orders, the kind where a buyer actually wants a conversation. For a $30 impulse SKU or normal self-serve checkout it adds nothing, and the agent points those shoppers back to the cart.
Can it actually share my catalog on screen?
Yes. You upload your product line shots, lookbook pages, or pricing sheets for each section, and the agent shares them on cue and explains them in context. The template ships with placeholder screens you swap for your real catalog.
Is this a phone call?
No. It runs as a scheduled video meeting with screen share, the same way an account rep would walk a buyer through wholesale lines over Zoom or Meet. It never places or answers phone calls.
Does it integrate with Shopify or my platform?
It answers platform and integration questions from your knowledge base when the answer is there. If it can't confirm, it promises a definite follow-up right after the call and asks whether it's a hard blocker on placing an order.
What if the buyer needs to loop in a partner or procurement?
Most high-ticket and wholesale orders need more than one person, so when the buyer has to bring someone in, the agent books a specific follow-up, confirms the calendar invite, and sends a recap with the lines and pricing they can forward, instead of letting it go cold.