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Customer Support

Face-to-face support, any hour of the day.

Not a ticket queue — a live conversation. SuperFly AI answers questions, walks customers through fixes on screen, and escalates only the hard ones.

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Always open

Real help at 2am, no wait

Customers get a live, knowledgeable answer instantly instead of waiting on a ticket — many calls at once, any hour.

  • 24/7 live support calls
  • No queue, no hold time
  • Handles spikes with high concurrency

SuperFly AI Closer

June 15, 2026 at 03:32 AM·0:44· 398 credits· Client disconnected: 1000
0:00 / 0:44
Summary

The agent opened the call with Marko, outlined the agenda — demo the product, review results, and assess fit — then asked Marko to walk through his current situation to understand his needs.

Transcript
[pause] oh hey Marko?
0:00
Hello?
0:06
glad you could jump on Marko, how's your day going so far?
0:08
It's good. How are you?
0:13
Doing great — let's jump right in. I'll show you how this works and we'll figure out if it's a fit.
0:16

Live call, transcript, and resolution

Accurate

Answers from your real docs

Grounded in your knowledge base, it gives correct answers and walks fixes step by step — escalating the edge cases to your team via the in-call chat.

  • Grounded in your knowledge base
  • Guided, on-screen fixes
  • Smart escalation to humans
Knowledge Base
Configure RAG Add document
Documents the agent can reference live during calls.
Pricing & plans.pdfPDF · 4 pages
Objection handling.mdText · 1.2k words
Product FAQ.pdfPDF · 9 pages
Case studies.pdfPDF · 6 pages

RAG over your documentation

Old way vs new way

All-hours support, without the headcount.

Traditional Support TeamSuperFly AI
Response time Hours to days Instant
Availability Business hours Instant, 24/7
Wait / queue Long hold times No queue, ever
Consistency Varies by agent + mood Identical every time
Time to scale up 30–60 days per hire Instant
Turnover risk High — retrain again Zero
Surge in demand Tickets pile up Handles any volume
Coverage Gaps, PTO, time zones Every customer, always
Salary (3 reps) $120K–$180K / yr $0
Hiring & training $10K–$30K / hire $0
Free trial None 7 days free
Total annual cost~$250,000 / yearFrom $2.73 / day
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Questions, answered

SuperFly AI FAQ

A real, live conversation — on video if you want — not a text box that deflects.

It answers from your knowledge base, so responses match your real documentation.

Edge cases and anything outside its knowledge route to your team with full context.

Yes — it runs many calls concurrently, so there's no queue even during a spike.

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No support agents to babysit. No tickets piling up. Just customers helped — consistently, around the clock. Live in 10 minutes, free for 7 days.